Maintenance Requests
PLEASE READ BELOW CAREFULLY AND IN ITS ENTIRETY
All maintenance requests must be submitted IN WRITING online through your Resident Portal
*If you have not set up your online tenant account, please do so before attempting to enter a maintenance request. If you need your account number, or any assistance setting up your account, please contact Latia at our office at leasing@toprentalproperty.com or call (678) 281-1561, prompt 3
If you experience a maintenance emergency, please call 404-414-3186. If no one is available to take your call, please text your name, property address, reason for the call, and a good contact number to 404-441-3306 . Emergencies are deemed as fire, flood, bodily harm, or complete loss of electricity. Should you be experiencing fire or bodily harm, please call 911 immediately. For flooding issues, please shut off the main water line as soon as the issue is recognized to minimize property damage.
INSTRUCTIONS ON SUBMITTING A MAINTENANCE REQUEST:
1 PHOTOS ARE REQUIRED WHEN SUBMITTING A MAINTENANCE REQUEST UNLESS THE ISSUE IS NOT PHYSICALLY VISIBLE TO THE EYE. This is so we can most accurately and efficiently assess the problem and send the correct contractor to address it. Email photos to maintenance@toprentalproperty.com or text to 404-441-3306 - if texting please be sure to include the property address
2 Please know that once the request has been made, we will be sure the address the issue in a timely fashion. Standard requests will be responded to within 48-72 business hours
3 Please DO NOT send duplicate requests or call the office immediately after submitting them to follow up as this only delays us from addressing the issues and getting you scheduled for repairs
4 Once the maintenance request is received, they are dispatched to the necessary vendor. The vendor will contact you to make the appointment for service. Once work orders are sent to a vendor, it is their responsibility to contact you. If you have not heard from someone within 7-10 days of placing a non-emergency work order, please contact our office.
Additional Maintenance Information:
MINOR PLUMBING
All minor plumbing is a tenant responsibility. Minor plumbing includes virtually ALL TOILET AND DRAIN ISSUES to include but not limited to running toilets, clogs, malfunctioning internals of the tank, loose toilet, etc.
All slow, stopped up, clogged toilets, sinks, and tubs are signs of foreign materials in the lines and is almost always preventable and caused by negligence of the user. The toilet and drains are not a trash can and care must also be used around the drains in the home.
Jammed/malfunctioning garbage disposals or dishwashers due to improper use.
Please do NOT pour grease down the drain.
Please do not flush cigarette butts, "flushable" wipes, "flushable" sanitary products, paper towels, hair, food, or any other foreign objects
Even if you are unable to address the issue yourself, it is still your responsibility to hire a plumber to address the above described minor plumbing issues. We are happy to provide our plumber’s contact information as they are very cost efficient.
HVAC ISSUES
General Info
Describe all HVAC issues in detail. For example,
is air blowing out at all?
Is only one room heating/cooling?
Do you see any active leaks coming from ceiling/vents?
Where are the indoor system components located (attic/basement/garage)
When did you notice there was no cooling/heat/how long has the issue been ongoing?
Please check your breakers, many times a power outage can cause the HVAC breaker to trip.
When was the filter last changed? Please submit when the last time the filter was changed along with your work order. Most filters need to be changed every 30-90 days. Air flow is commonly obstructed by dirtly filters alone. Dirty filters can damage the unit and the resident can be held responsible for the damages per your lease agreement.
If air flow is obstructed by a dirty filter, you will be billed for the call out and filter change if a technician is sent out.
ELECTRICAL ISSUES
Please confirm you have checked all main breakers
All light bulbs 10 feet or less from the ground inside or outside, regardless of the bulb type, are tenant responsibility.
PEST CONTROL
such as ants, roaches, spiders are tenant responsibility
Some examples of other miscellaneous common damage that tenants are responsible for:
broken windows/blinds
smoke detector and thermostat issues caused by dead batteries
light bulbs
holes in the wall
closet shelving/towel racks/toilet paper holder
damaged/worn carpet
exterior pressure washing
we do not clean carpets or paint occupied homes
general aesthetic issues that do not affect the habitability of the home
The general rule is if you broke it or caused any damage, it is your responsibility to pay for the repairs. We are happy to provide contractor referrals upon request.
SOME OF THE ITEMS DETAILED ABOVE ARE COMMONLY REPORTED, BUT ARE TENANT RESPONSIBILITIES PER THE LEASE AGREEMENT
*If our contractor is sent for an item that is a tenant responsibility, you will be billed for the repair and expected to pay with your next month's rent.
I HAVE READ & UNDERSTAND THE ABOVE -
CLICK TO PROCEED WITH MAINTENANCE REQUEST
