During normal business hours, you may place a work order ONLINE through your tenant portal or by emailing us at maintenance@toprentalproperty.com.  

 

While the office is closed, the maintenance department will be open for emergencies only.  If you experience a maintenance emergency, please call 404-414-3186.  If no one is available to take your call, please leave your name, property address, reason for the call, and a good contact number. 

 

Any maintenance call out related to anything in the home that is the fault or responsibility of the tenant, their occupants, or their guest will be billed to the tenant. The minimum trip charge is $75.  Examples are, but are not limited to:

 

  • Sinks, drains, tubs, or toilets clogged with grease, hair, or foreign objects
  • HVAC issues caused by dirty filters
  • Smoke detector and thermostat issues caused by dead batteries 
  • Dishwashers or garbage disposals damaged by improper use

 

If you experience a maintenance emergency after normal business hours please call 404-414-3186.  Emergencies are:

  • No heat when it is 45 degrees or less outside
  • Complete loss of electricity
  • Flooding
  • No hot water
  • Break in where the home is left unsecured

If you have a financial issue or questions regarding a past due balance, please call Ms. Leora Valdez at 678-281-1561 and press the financial prompt.

 

Our normal business hours are Monday-Friday 9:00 a.m.- 5:00 p.m. and Saturday by phone only 10:00 a.m.- 2:00p.m.  The office is closed on Sunday.  

  

All work orders MUST be placed through your tenant portal during the holiday break.  If you do not have one, please visit the website www.toprentalproperty.com to set up your account. Although the office will be closed, you can still pay your rent via the online portal, by mail, or through our drop box. 

 

Non-emergency work orders will not be handled during the holiday break.  Emergencies are:

  • No heat when it is 45 degrees or less outside
  • Complete loss of electricity
  • Flooding
  • No hot water
  • Break in where the home is left unsecured

 

 

 

 

 

 

 

 

             

   

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